We value the trust you place in Omika Health Care. That is why we follow strict standards to protect customer information and ensure secure transactions.
Omika Health Care is committed to safeguarding your personal information and sensitive personal data. We strive to maintain the privacy, confidentiality, and security of all information shared with us.
For your understanding, “Personal Information” means any information that can be used to identify, contact, or locate an individual. This includes sensitive personal data such as medical history, health conditions, and related documents required for providing healthcare services.
Omika Health Care collects personal information for various regulatory and business purposes, including but not limited to:
Verifying your identity
Processing service requests and bookings
Completing transactions and billing
Responding to service or support queries
Improving our products and services
Conducting operational and business analysis
Marketing services that may benefit you
Ensuring compliance with legal and regulatory requirements
Preventing fraud and misuse of services
This Privacy Policy describes the type of information we collect and how we handle it responsibly.
Note: This Privacy Policy may be updated at any time without prior notice.
By using our website or services, you agree to the terms mentioned in this Privacy Policy.
Collection of Personally Identifiable Information
Omika Health Care and its authorized service partners may collect information related to your identity, contact details, medical requirements, and related documentation.
For the purpose of this policy, a “Third Party” means a service provider associated with Omika Health Care who assists in handling, managing, storing, processing, delivering, or protecting information on our behalf. This may include logistics partners, technical vendors, payment gateway providers, consultants, or representatives working under contractual obligations.
We may collect personal information when you:
Book medical equipment or home healthcare services
Fill out a contact or enquiry form
Call or message us
Visit or browse our website
Personal information collected may include:
Full name
Date of birth
Address (current and previous)
Phone number and mobile number
Email address
Identity and address proof documents (if required)
Patient details and medical history relevant to the requested service
Sensitive Personal Information may include:
Passwords (if account-based services are used)
Financial information (bank details, card details, payment information processed securely through payment gateways)
Health-related information necessary to provide medical equipment or services
We may also maintain records related to your interactions with us, such as call logs, website browsing history, device details, and location information for service delivery purposes.
Our website may use cookies, web beacons, and server log files to analyze website performance and improve user experience. You can disable cookies through your browser settings if you prefer not to share browsing information.
If you choose not to provide required information or withdraw your consent, Omika Health Care reserves the right to decline or discontinue services where such information is essential.
Disclosure and Transfer of Personal Information
Internal Use
Your personal information may be used internally by Omika Health Care for operational purposes, service improvement, training, quality checks, billing, and compliance activities.
Authorized Third Parties
We may engage third-party service providers to support our operations. These third parties operate under strict confidentiality agreements and are required to follow reasonable security practices.
We may transfer your information within India or outside India only if necessary for providing services to you or where you have provided consent. When sharing data, we ensure appropriate safeguards are in place.
Government and Legal Authorities
We may disclose personal information to government authorities, regulatory bodies, or law enforcement agencies if required by law for identity verification, investigation, prevention of fraud, or legal proceedings.
We do not sell, rent, or trade your personal information to unaffiliated third parties for marketing purposes.
By providing your contact details, you consent to being contacted via calls, SMS, WhatsApp, or email regarding service updates, billing, or promotional communication. This may override any DND preferences, as permitted under applicable law.
Security Practices and Procedures
Omika Health Care follows reasonable technical, operational, managerial, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
Access to data is restricted to authorized personnel only
Employees are bound by confidentiality obligations
Secure systems and standard security protocols are followed
We retain personal information only as long as necessary to provide services or comply with legal requirements. When disposing of data, we follow reasonable methods to erase or destroy it securely.
While we take strong measures to protect online transmissions, no method of internet transmission is completely secure. Sharing information online is done at your own risk, though we make every effort to protect it.
Cookies Policy
A cookie is a small piece of data stored on your browser to improve your website experience. Our website may use both temporary and permanent cookies.
Cookies help us:
Understand website traffic
Improve user experience
Enhance website performance
Our cookies do not store personally identifiable information. You may disable cookies through your browser settings if you prefer.
Update of Personal Information
We aim to keep your information accurate and updated. If you notice any discrepancy or need to update your personal details, you may contact our customer support.
In case of non-compliance with our terms or misuse of services, Omika Health Care reserves the right to remove non-compliant information and discontinue services where necessary.
Communications
Omika Health Care communicates with you through the email address and phone number provided by you.
We may send:
Transactional information (booking details, payment confirmation, delivery updates)
Appointment or service updates
Promotional information about related healthcare services
Policy updates or important announcements
Communication may be sent via SMS, email, WhatsApp, or phone calls.
Feedback and Concerns
We are committed to protecting your personal information and delivering reliable healthcare services.
If you have any concerns regarding privacy, services, or payments, you may contact us at:
Omika Health Care
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Address: [Insert Business Address]
Omika Health Care reserves the right to amend or modify this Privacy Policy at any time. We encourage you to review this page periodically for updates.